Frequently Asked Questions

If you have a question about our school you may find the answer below. If not, please do send us your questions.

What age does my child have to be to come to Pinocchio’s?

Subject to availability children can start with us the term after their second birthday.

The government provide funding for some 2 year old children. This funding must begin the term after your child’s 2nd birthday for up to 15hrs a week and must be approved by Poole Borough. Proof of this funding being approved must be provided before your child starts with us.

The government provide funding for all 3 and 4 year old children. This will begin the term after your child’s 3rd birthday for up to 15hrs a week.

How much will it cost to send my child to Pinocchio’s?

It entirely depends on the child’s age and how many sessions they attend.
From the term after their 3rd birthday all children are entitled to 15 hours per week free.
For non-funded children are charges are £5.00 per hour.
For funded children attending more than 15 hours per week charges are £4.50 per hour.

How do I get my Government Funded place?

Once you have been accepted at Pinocchio’s we will ask you to fill out a Parental Contract, all admin will be dealt with by Pinocchio’s from then on.

Are there a minimum number of sessions?

Yes, the minimum number of sessions is two per week; this is so that your child can feel settled.

What should my child wear to preschool?

Please dress your child in clothes with simple fastenings and trousers that can be easily pulled up or down as we do encourage the children to go to the toilet on their own.
We do have Pinocchio’s sweatshirts and t-shirts which you can purchase, but your child does not have to wear them.
While at the Preschool your child will have the chance to experiment with clay, paint, glue, cooking and play with water and sand. It is easy to get messy so please remember this when dressing your child. We do supply aprons but it is hard to completely protect your child’s clothes.
Please ensure all clothes your child wears to preschool have name tags.

What shoes should my child wear?

No open toed shoes or sandals to be worn; trainers are the ideal footwear.

My child has long hair – should she wear it tied up and what about head lice?

If your child has long hair please ensure it is tied back.
We do have cases of head lice from time to time and your co-operation with this matter is appreciated. Please inform us if you find eggs or lice on your child and do not send them into pre-school until you have treated them.

Can my child bring his favourite toy to preschool with him?

We ask that you do not allow your child to bring toys from home into Preschool. It can be very upsetting for a child if they get lost or broken and we do not accept responsibility for them.

What should I put in my child’s packed lunch?

Please provide the packed lunch in a lunch box labelled with your child’s name. Ideally your child should recognise their own lunchbox. Please include an ice pack, as our room gets warm!
Please include a drink (not fizzy or chocolaty) in a bottle they can sip from.
Please do not include chocolate (including chocolate chips), sweets or nuts.
If you need more advice about preparing health lunch boxes, do not hesitate to ask.

What happens if my child is upset when I leave?

Most children show some distress when their parents leave them, this can happen on the first day, or it may be weeks later. We are happy for you to stay as long as you like, but we find it best if you settle your child with an activity and/or key person, say goodbye and leave.
We find most children calm down very quickly, but if they are distressed we would always call you and you can feel free to call us and find out how they’re doing.

What should I do if my child is ill?

Please do not send your child to pre-school if he/she has been sick at any time during the previous 48 hours.
In the case of your child contracting an infectious disease the pre-school leader must be informed who will give advice on when your child may return.
If your child becomes ill whilst at preschool, we will contact you via the method stated on your enrolment form and you will be asked to collect your child immediately.
While we wait your child will be taken to the quiet area and looked after by their key person.

We have a holiday planned in term time, what should I do?

You should give written notice of your holiday at least one week prior to departure. Up to two weeks holiday per year will be given to each child, all holiday outside this allowance will be charged.

What if I am late collecting my child?

We will wait with your child until you arrive, however you will be charged for an extra session if you are more than 15 minutes late collecting your child.
We have a late collection policy which you can read.

My child has special needs; can she come to Pinocchio’s?

At Pinocchio’s we welcome all children regardless of ability, culture, religion or gender. We work in close partnership with parents to ensure that the medical, cultural and dietary needs of the children are met.
We have a Special Educational Needs Coordinator, who will work closely with you to ensure your child’s needs are met.

What qualifications does your staff have?

All our staff are experienced childcare professionals, trained to a high level and CRB checked.
The majority of our staff are trained to Level 3 in Childcare and some are trained to Level 2.
All sessions are carefully planned to ensure children are working towards the Early Learning Goals as set out in the curriculum guidance for the foundation stage provided by the Department for Education and Employment (DFEE).

Does your staff have DBS checks?

Yes all staff and committee members have DBS checks.